Terms & Conditions
You may return new, unused items sold by American Sleep Association within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
To cancel your order you must return either the original kit or the oral appliance. You can mail this to:
American Sleep Association
51 E 4000 N Bldg 1
Cedar City, UT 84720
If you received a faulty item and need to exchange, give us a call at 866-469-4483 or email us at sales@AmericanSleepAssociation.com.. If you would like to exchange an item for a different one, please return the original item and we will ship you another prouct of equal or lessor value.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center.
Cost of Services
American Sleep Association (ASA) will bill your insurance company or Medicare for the cost of the oral appliance or CPAP so you will only be charged for the $4.95 cost of shipping (you authorize ASA to bill your credit card $4.95 for the cost of shipping). You are responsible for paying your applicable co-payment and/or deductible.
Procedures / Responsibilities (Have Sleep Study)
If you already have a sleep test performed by board certified doctor, ASA will send you an Oral Appliance kit where you will follow the detailed instructions to take an impression of your upper and lower teeth and mail the impressions back to ASA along with a copy of your previous sleep test. ASA board certified doctors and dentists will review your sleep test and determine if you qualify for an Oral Appliance. If you qualify, ASA's dentists will fabricate and mail you an oral appliance that is FDA approved to eliminate or reduce sleep apnea or snoring. Your responsibilities (responsibilities) are as follows:
- Send previous sleep study to ASA.
- Take and mail back impression to ASA.
Procedures / Responsibilities (Do Not Have Sleep Study)
If you do not already have a sleep test performed by a board certified doctor, ASA will send you a Physician Order Form and an Oral Appliance kit. You then visit with your caring physician and have him/her verify if you are a candidate for a home sleep test and have them sign the Physician Order Form. Fax the signed Physician Order Form to ASA. If you are a candidate for a home sleep test, ASA will arrange and mail you a home sleep test that you administer in the comfort of your own home that you mail back to ASA along with your impressions. ASA board certified doctors and dentists will review your home sleep test and determine if you qualify for a CPAP and Oral Appliance. If you qualify, ASA will mail you both an Auto Titration CPAP and an Oral Appliance. After 1 week of use, if you prefer the CPAP, keep the CPAP and oral appliance and ASA will bill your insurance company or Medicare for only the CPAP (you keep the oral appliance for free). If you prefer the oral appliance, mail back the CPAP and ASA will bill your insurance company or Medicare for only the oral appliance. Your responsibilities (responsibilities) are as follows:
- Visit caring physician to verify that you are a candidate for a home sleep test.
- Fax Physician Order Form to ASA (if you are not a candidate for a home sleep test, fax Physician Order Form to ASA and your responsibilities are completed).
- Perform the home sleep test in your home and mail back to ASA.
- Take and mail back impressions to ASA.
- Wear CPAP 70% of the time for 30 days (if you opt for the CPAP).
- Mail back memory card from CPAP after 30 days that reflects CPAP being worn 70% of the time (if you opt for the CPAP).
30 Days to Complete Responsibilities
If you are not able to complete your responsibilities as stipulated above within 30 days, give ASA a call to extend delivery of your responsibilities. If your responsibilities are completed within 30 days of this order and you have not made arrangements with ASA, you authorize and consent ASA to bill your credit card for $400 for the services rendered. If you complete your responsibilities at any time after the 30 days, ASA will refund you the $400 service charge.
Acceptance by ASA
American Association only agrees to send you the product only after ASA has verified that your insurance or Medicare cover the oral appliance, sleep study and/or CPAP.
Oral Appliance Use
You agree to the following terms prior to using the oral appliance:
- You have already consulted with your dentist and he approves that you may utilize the oral appliance.
- You will consult with your dentist prior to use so he can continue to consult you on how to use the product & if you experience any problems.
- You do not have severe sleep apnea, heart problems, or any other health related issue.
- You do not have loose teeth, loose crowns or any other loose dental work.
- You do not have periodontal problem, or decayed teeth.
- American Sleep Association only guarantees that which is in writing (no implied guarantees) and does not guarantee against tooth sensitivity, movement of teeth, teeth problems, against trays that don’t fit due to a bad impression nor against failure of the post office.
- You have reviewed and agree to the 'Terms and Conditions' found at www.americansleepassociation.com/terms.html .
- Customer agrees that the total liability is limited to the amount of the product.
You understand that most or all of the physicians, dentists and possibly some non-physicians providing health care services to me are independent contractors and are not agents or employees of ASA. You will consider them independent contractors unless you receive notice that such individual is an agent or employee of ASA. You acknowledge and agree that ASA is not responsible or reliable for the judgment, conduct, actions, or inactions of independent contractors who treat or provide professional services to you. You have had the opportunity to ask questions about employees and independent contractors and have had them satisfactorily answered.
ASA complies with state and federal laws regarding patient confidentiality outlined in the Notice of Privacy Practices. The Notice of Privacy Practices may be revised at any time and you may ask to see a current copy of it at any time.
Assignment of Benefits
You authorize ASA, to request and directly collect all public and private insurance coverage benefits on my behalf, however you understand that it remains my responsibility to ensure that my bill is paid.
As the patient, or the authorized agent that is legally responsible to pay for the care of the patient, you will pay all applicable co-payments, deductibles, co-insurance, and all charges for non covered services, regardless of the amount paid by insurance or any third party payer.
Release of Information
You authorize ASA to obtain any information that is pertinent to my care from other agencies, hospitals, physicians, and other health care providers. You also authorize the release of any information about me needed to substantiate and process a claim for payment of health care or related services to the Tricare administrator, carriers or program administrators, Social Security Administration or its intermediaries, the state, or to any other applicable payer.